Getting Started

Learn about AllSaints Rental

• What is AllSaints Rental?
• What is AllSaints Rental’s size range?
• Where does AllSaints Rental ship?
• Do you offer Free/discounted Trial?
• Do you rent shoes and accessories?
• Am I wearing clothes that other people have worn?

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Getting around the website

• I gave you my e-mail address. When does membership start?
• Do you have a catalogue?
• Can I view your collection without subscribing?

Getting Started Guide

• How does it work?
• How do I subscribe?

Plans & Pricing

• How much does it cost?
• How much does delivery cost?

Our Clothing and Our Cleaning

• Can I wash something?
• What are your cleaning standards?
• What do you do with the clothing you take out of circulation?
• How can I be sure the garments don’t contain any virus?
• What precautions is AllSaints Rental taking to ensure the virus does not spread through the garments?
• Is it safe to rent clothes?

Sizing Guide & Sizing Tool

• Can you help me find my size?

Referral Program

• Why didn’t I receive my referral reward credit?
• Is there a limit to how many friends I can refer?
• How soon will I receive my reward?
• How does the AllSaints Rental Refer-A-Friend program work?

Gifting Program

• The recipient hasn’t received an email with their gift card. What do I do?
• I made an error in the recipient's/my email – what do I do?
• How will I know if my electronic gift card has been delivered?
• Can I use my gift subscription to buy a garment?
• How do I cancel my subscription when my gift subscription ends?
• Will I need to enter debit/credit details to redeem my gift?

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